Refund policy
At BuyBest, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns
You may request a return within 5 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged after delivery
- Personal care items (for hygiene reasons)
- Items marked as final sale
3. Return Process
To initiate a return, please contact us at:
📧 kate.moleme@gmail.com
Include:
- Your order number
- Reason for return
- Clear photos of the product (if damaged or incorrect)
Once your request is approved, we will provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- We will arrange a replacement or full refund at no extra cost
7. Order Cancellations
- Orders can be cancelled within 12 hours of placing the order
- After this, your order may already be processed and cannot be cancelled
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If the issue persists, contact us at kate.moleme@gmail.com
Contact Us
For any questions regarding returns or refunds, please contact us:
📧 kate.moleme@gmail.com
We’re here to help and ensure you have the best shopping experience with us.